![]() If the above doesn’t work, try rebooting your router to remove the IP address from your device on that network. This should fix the issue at hand, unfortunately SimpliSafe support team didn’t provide a great level of support. Your Base Station will now be in test mode, you need to press the power button to resume resetting.Make sure the Base station has no batteries or power.Remove all batteries from all Keypad out of Range devices.Step 7: Wrap up the reset by testing your Base Station. Step 6: The unit will now go through a reset phase that can take up to two minutes. After all installed and connected, system worked fine when we went to bed last nite & set in 'Home Mode. Step 5: Reconnect the power adapter to the Base Station. Simply unplug the power cord to your Base Station and, while unplugged, remove a battery (youll need a screwdriver to get to the battery compartment). It’s incredibly important you do these steps in this specific order: Simplisafe sent us new Base Station (with newest module pre-installed) as well as new Keypad. Fixing the SimpliSafe keypad out of range error If you’ve already tried the official steps and know for a fact it isn’t due to your keypad being too far away from the Base Station or isn’t paired with the base station, keep on reading. ![]() I will be bringing this up in an upcoming review, however, in the meantime, I’m sure you will want the fix for the Keypad out of range fix. Despite not having any issues when it was alone. Its not near any windows, HVAC, anything that would make it quit so often. I refresh the system-that doesn't fix it. I've replaced the keypad-that didn't fix it. This has been ongoing for a long time and no one at Simplisafe seems to be able to fix it. My keypad shows 'Alarm On' when indeed the alarm is not on. We replaced the batteries and worked for two weeks and died again. I continue to have SimpliSafe system problems. We just got a new one in December and it died. I’ve recently purchased a range of Simplisafe products to review, however, when setting up two Simplisafe keypads, the original one simply disconnected and wouldn’t show in range again. Hi, weve had to get Simplisafe to mail out a new keypad countless times at our business.
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